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Contact Us

When contacting us, please understand....

Our main office is located in China. The time difference will need to be considered when phoning. Emails, likewise, may not be returned right away if we're asleep when you send it! 

 

All China is a single time zone and is 13 hours ahead of U.S. Eastern Standard Time.

 

Click here to see what time it is right now in China.

 

 

Email

You may use the form at the bottom of this page to send us an email, or simply email us at info@imperialcityocarina.com

 

Phone

The U.S. phone number, 701 645-1232, reaches us in China via Google Voice over the internet. Call this number directly from any phone in the U.S. and Canada (we currently have no means of providing toll-free calls for our other international customers). 

 

If we're unable to receive the call, please leave a message stating your phone number, location (country, time zone), a good time to call, and we'll return the call as soon as possible. Your calls will be received and returned by a native English speaker.

 

To better serve our customers calling from distant time zones, our business hours extend from 7:00 a.m. to 10 p.m. China time (U.S. Eastern Standard 6:00 p.m. to 9 a.m.)

 

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